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Accessibility Statement for The Indigo Road Hospitality Group


At The Flat Iron Hotel, we are committed to offering unparalleled service to every guest, including those with disabilities.

Our goal is to ensure that everyone enjoys full access to the amenities, services, and comforts of our hotel and website. We believe in empowering all our guests with the information they need to make informed decisions about their stay, creating an inclusive environment where everyone feels at home.

  • The following features are available:

    • Accessible concierge desk (its the front desk)  
    • Accessible elevators  
    • Accessible exercise facility  
    • Accessible guest rooms with mobility features with entry or passage doors that provide 32” of clear width  
    • Accessible hotel restaurant  
    • Accessible meeting rooms  
    • Accessible parking  
    • Accessible public entrance  
    • Accessible registration desk  
    • Accessible route from the accessible public entrance to the accessible guestrooms  
    • Accessible route from the accessible public entrance to the registration area  
    • Accessible route from the hotel’s accessible entrance to the meeting room/ballroom area  
    • Accessible route from the hotel’s accessible public entrance to at least one restaurant  
    • Accessible route from the hotel’s accessible public entrance to the business center  
    • Accessible transportation with advance notice NO
    • Assistive listening devices for meetings upon request NO
    • Audible alarms  
    • Audible alerts in elevators  
    • Bathroom doors at least 32 inches wide  
    • Bedroom doors at least 32 inches wide (812 mm)  
    • Braille elevator  
    • Closed captioning on televisions or closed captioning decoders  
    • Does Hotel comply with all local and/or national disability laws   
    • Grab bars in bathroom
    • Hotel complies with ADA Guidelines  
    • Level or ramp entrance into the building  
    • Lowered emergency evacuation instructions
    • Public Areas/Facilities accessible for physically challenged  
    • Remote Control Curtains/Shades NO
    • Rooms accessible to wheelchairs (no steps)  
    • Serv support animals welcome  
    • Strobe alarms  
    • TTY for guest use
    • Valet only parking
    • Visual alarm for hearing impaired  
    • Visual alarms for hearing impaired in hallways  
    • Visual alarms for hearing impaired in public areas  
    • Wheelchair ramp for lobby/reception access-  
    • Accessible business center  
    • Accessible parking spaces for cars in the self-parking facility-  
    • Van-accessible parking in the self-parking facility-  

    The following features are not available:

    • Accessible route from the hotel’s accessible public entrance to the exercise facilities –  
    • Assistive listening devices for meetings upon request 
    • Accessible route from the hotel’s accessible public entrance to the swimming pool –  
    • Accessible route from the hotel’s accessible public entrance to the spa –  
    • Remote Control Curtains/Shades
    • Accessible swimming pool

ROOM ACCESSIBILITY FEATURES
For more details on individual room accommodations and accessibility features, you may call (828)-579-2106 and inquire with the general manager of the hotel.
CONFORMANCE STATUS

The Web Content Accessibility Guidelines(WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. The Flat Iron Hotel is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
FEEDBACK

We welcome your feedback on the accessibility of The Indigo Road Hospitality and its websites. Please let us know if you encounter accessibility barriers on The Indigo Road Hospitality Group's sites at:

Phone:843-297-8385
Postal address: The Indigo Road Hospitality Group, 80 Line St, Unit A. Charleston, SC 29403

We try to respond to feedback within 2 business days.